Returns & Exchanges

At Broil King, we stand behind the quality of our grilling products and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring you have the best outdoor cooking experience and will work with you to resolve any issues with your purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to submit a return authorization request with your order number and reason for return.

• 2.
  Prepare the Package

  Securely pack the unused grill or accessory in its original manufacturer packaging, ensuring all manuals, hardware, and components are included.

• 3.
  Ship to Service Center

  Affix the provided return shipping label to your package and drop it off at an authorized carrier location to be sent back to our distribution hub.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item to verify its condition, we will process your refund to the original payment method within 7-10 business days.